FAQ
General Questions
Q: What is ADV-TIM?
ADV-TIM is an eCommerce store that specializes in rugged navigation Android tablets and Garmin devices for motorcycles. We offer versatile features and high-quality GPS devices and accessories to enhance your riding experience.
Q: What products does ADV-TIM offer?
ADV-TIM offers a range of rugged navigation Android tablets for motorcycles. Our top-selling product is the DMD-T865 Nav Tablet, which includes a motorcycle holder with charging, unlocked DMD2 app, and a lifetime license for all feature use. We also offer accessories such as the DMD-T865 Anti-Glare Screen Protector for added protection and reduced screen glare and reflections.
We've carry a large selection of handlebar controllers for interacting with your DMD device (or any iPhone or Android device).
In addition to product sales we primarily started from our own passion for riding, specifically in the East Coast regions of the US, and offer dedicated routes or group rides in great locations like New River Gorge, WV, Shenandoah Valley, VA, Central PA (PA Wilds), all the way to the Pine Barrens in New Jersey. Please reach out if you're looking for some advise or guidance in any of these regions or their surrounding areas.
Q: How can I contact ADV-TIM?
You can contact us at info@adv-tim.com for any inquiries or support, or use our Contact Form - we actually respond.
DriveModeDashboard - DMD
Q: What is DriveModeDashboard?
DMD is a brand for navigation, specializing in motorcycle products.
They develop thier own software, the DMD2 app, their own navigation devices powered by Android, handlebar remote controller to control the app without letting go of the handlebar, an OBD2 dongle to connect to your ECU for sensor data and a series of brackets to help you mount everything.
Q: What is the DMD2 App?
DMD2 is an Android app that can be run as a regular app or as your default home launcher.
It is aimed to transform any Android device into a dashboard for motorcycles, although it should work just as good nn any other vehicle. The special focus is Adventure and Off-Road.
The whole purpose of it is simplicity, minimize user interaction, number of clicks, swipes, simple dialogs and big buttons, only the required functions and options for riding. Because when you are on a motorcycle, riding, with your gloves on, having to play around with a touchscreen or having to go through lots of menus, with interfaces that were not done specifically for motorcycle use, it can become a nightmare.
DMD2 is built from the ground up to perfectly integrate handlebar controllers, enabling you to control most features from your handlebar!
DMD2 is divided by different sections, all of them accessible through a bottom menu. Some of this sections are totally free, others are paid plugins. You can check out all the different section bellow.
Q: How do I access DriveModeDashboard (App)?
To access DriveModeDashboard, it comes pre-installed on the DMD-T865 Nav Tablet and DMD-T665 Nav Phone. Once launched, you can either set it as a default home-app, or as a regular Android app.
If you'd like to try it out on any other Android device though, it is available through the Google Play Store: DMD2
Q: What features are included in DriveModeDashboard?
DriveModeDashboard includes features such as:
- GPS navigation with real-time updates
- Music controls for easy playback while riding
- Customizable widgets for quick access to important information
- Digital Roadbook with built-in ICO like distance tracking
- ODB Dashboard for an integrated Speed, Tachometer, Temperature and more right on your screen* (*limited to each bike's CAN-BUS integration)
- And more!
Q: Can I use DriveModeDashboard offline?
Yes, DriveModeDashboard can be used offline for basic navigation with pre-downloaded maps*.
*Initial setup does require an internet connection though to download your regions base maps.
Q: Can I provide feedback or suggestions for DriveModeDashboard?
Yes, we welcome your feedback and suggestions for DriveModeDashboard as we work closely with the developers. Your input helps us improve the app and provide a better riding experience. Please email us at support@adv-tim.com with your feedback, or you can reach out directly to the DMD team
Q: Is there a user manual or guide for DriveModeDashboard?
Details about each DMD device or the DMD2 App can be found at: https://www.drivemodedashboard.com/support/
Q: Can I use DriveModeDashboard in all weather conditions?
Yes, DriveModeDashboard is designed to withstand various weather conditions. The DMD-T865 Nav Tablet and DMD-T665 Nav Phone are built to be rugged and weather-resistant, allowing you to use DriveModeDashboard in rain or shine.
Refund and Return Policy
Q: What is ADV-TIM's refund policy?
We offer a 30-day Return and Refund policy. If you wish to return an item, please follow the Returns Process.
Q: How do I start the return process?
To start the return process, you can either contact us at support@adv-tim.com or request a return directly through your personal Account page by selecting the specific order and using the button at the top of the page.
Q: What are the criteria for a refund?
To be eligible for a refund, the item(s) must be returned in a re-sellable condition and in their original product packaging.
Q: What happens if you refuse or do not collect my order?
Orders that are refused or not collected will incur return shipment charges, which will be deducted from the final refund amount. Full refunds will not be issued for items that are damaged or lost in shipping in the case of refusal or non-collection.
Q: How long does it take to receive a refund?
Once we have received and inspected your returned item(s), refunds will be issued to your original payment method within 10 business days (excluding outward shipping costs). Please note that some banks/credit card companies may have a further delay before refund payments are credited to your account.
Q: What if my order is damaged, defective, or incorrect?
If part of your order is defective, damaged, or if you have received the wrong item, please inspect your order upon receipt and contact us immediately at support@adv-tim.com. We will quickly evaluate the issue and send a replacement if necessary.
Q: Can I exchange an item for a different specification or product?
If you wish to exchange an item for a different specification or product, the fastest way is to request a return/refund on the current item and make a separate purchase for the alternative. The alternative item will be dispatched while your original return and refund are being processed.
Q: How do I return unwanted parts?
Return of unwanted parts is at the cost of the customer. They should be returned using a tracked service and packed in a similar way to which they were shipped out.
Q: Where should I send the return items?
ATTN: RETURNS [Order #]
ADV-TIM LLC
25 N Rosemont Cir.
Elkton MD, 21921
USA
Q: Is there a returns label for faulty items?
Faulty items will qualify for a free returns label, which we will email to you once we have approved the return.
Q: What if I have further questions or need assistance with my return?
If you have any further questions or need assistance with your return, please contact us at support@adv-tim.com. We are here to help.
Q: Can I provide feedback or suggestions regarding the refund and return process?
Yes, we welcome your feedback and suggestions regarding the refund and return process. Please email us at support@adv-tim.com with your input.